Returns Policy

Typographical Errors:

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.

Payment Methods:

We accept all major credit cards and debit cards including Visa, mastercard and laser. Your order will only be processed once authorisation of your credit card has been properly received.

Shipping

*Please allow 48hrs on top of all delivery options for the rare occasion we may have a shipping delay due to traffic/weather or technical issues. *

 

 

Color Matching 

Our team aim to match your colour to the best of our ability but we cannot guarantee this by looking at photos and listening to descriptions over the phone.

We offer a color matching advise via what's app .

You can send a picture of the back of your hair in a natural light to +44 7833475280

 

 

Refund or exchange 

For hygienic reasons we do NOT refund  products even when it is still kept in the original packaging.

  All purchases are final and solidified once process is completed. You may exchange for equal value on products.

Shipping expenses to be covered by the buyer.

Please email returns@easilocks.com 

 

 Order Cancellations

Under the Ireland / United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Easilocks, for a full refund (before you receive the product). Order cancellations must be made by email at info@easilocks.com

Faulty Item

If the item you received is faulty, please email info@easilocks.com  quoting your order number, your name and address, details of the product and the reason for return, or send the product back with the same information required to


Unit 44 Orion business campus
Ballycoolin
Dublin 15
Ireland

I received the wrong item

If the item you received is not what you originally ordered, please contact info@easilocks.com  quoting your order number,  and details of the product we will be in touch very soon.